general information

How to use

• How to start using purchased tickets
• Quick access to apps
• How to display tickets in an environment where communication is not possible, such as airplane mode
• Prohibited use in screenshots
• How to buy tickets
• About refund method

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Frequently Asked Questions

• What do I need to use DohNa !!?
• I don't receive the email, what should I do?
• I forgot my password.
• How do I change my password?
• About deletion of member information
• Can it be used in places where radio waves do not reach?

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About inquiry

• Inquiry about application
• Who should I contact if I have left something behind on a bus or tram?

About tickets

• I want to split tickets purchased for changing the number of people.
• Is it okay to buy in advance?
• What is the difference between a WEB ticket and a paper ticket?
• Does the ticket expire?
• Can I get a ticket refund?

About Payment

• Is a receipt issued?
• What payment methods are available?
• Can I pay 24 hours?
• How is it shown on my credit card statement?
• How much is the ticket fee for elementary school students?
• Are there any discounts such as child discounts and student discounts?

About refund

• Can I get a refund for 24 hours?
• About refund operation

Notice

• There are no announcements at this time